At Aliya Travel, we strive to provide our customers with the best possible service, including prompt and reliable shipping of any physical products purchased through our platform. This Shipping Policy outlines important information regarding shipping methods, delivery times, and related terms and conditions.
1. Order Processing:
- Once your order is placed and payment is confirmed, our team will process the order promptly. Orders are typically processed within [X] business days, unless otherwise stated.
2. Shipping Methods:
- We offer several shipping options to accommodate the needs of our customers. Shipping methods may include standard shipping, expedited shipping, and international shipping, depending on the destination and urgency of the order.
- The available shipping methods for your order will be displayed during the checkout process, along with estimated delivery times and any associated costs.
3. Delivery Times:
- Delivery times vary depending on the shipping method selected, as well as the destination of the shipment.
- Standard shipping: Estimated delivery times range from [X] to [Y] business days within [Country/Region].
- Expedited shipping: Orders shipped via expedited shipping may arrive within [Z] business days, depending on the destination.
- International shipping: Delivery times for international shipments vary based on the destination country and customs clearance procedures. Please allow additional time for international deliveries.
4. Tracking Information:
- Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this tracking information to monitor the status and progress of your shipment online.
5. Shipping Fees:
- Shipping fees are calculated based on the selected shipping method, the weight and dimensions of the package, and the destination address.
- Shipping fees will be displayed during the checkout process, and the total shipping cost will be added to your order subtotal.
6. Customs and Import Duties:
- For international shipments, please note that customs duties, taxes, and import fees may apply upon delivery. These charges are the responsibility of the recipient and are not included in the shipping fees paid at the time of purchase.
- Aliya Travel is not responsible for any customs-related fees or delays incurred during the importation process.
7. Shipping Restrictions:
- Some products may be subject to shipping restrictions or regulations imposed by local authorities or carriers. We reserve the right to refuse shipment of any products that are prohibited or restricted by law.
- If you have any questions or concerns about shipping restrictions, please contact our customer service team for assistance.
8. Contact Us:
- If you have any questions or need further assistance regarding our shipping policy, please don’t hesitate to contact us. Our customer service team is available to provide support and address any concerns you may have.
Thank you for choosing Aliya Travel.