At Aliya Travel, we understand that plans may change, and we strive to accommodate our customers’ needs to the best of our ability. Below, we outline our policies regarding cancellations and refunds for bookings made through our platform.
1. Cancellation Policy:
- Cancellations made within 90 days of the scheduled departure or service date may be subject to cancellation fees.
- The specific cancellation policy varies depending on the type of service booked, as well as the terms and conditions of the respective service provider.
- Some bookings may be non-refundable or subject to partial refunds based on the time of cancellation and the policies of the service provider.
2. Refund Policy:
- Refunds for cancellations are processed according to the terms and conditions of the service provider.
- In cases where refunds are permitted, they will be issued to the original form of payment used for the booking.
- Please note that refunds may take a certain amount of time to process, depending on the payment method and banking institution.
3. Exceptions:
- Force Majeure: In the event of unforeseen circumstances or force majeure, such as natural disasters, political unrest, or travel advisories, Aliya Travel reserves the right to cancel bookings without prior notice. In such cases, we will make every effort to provide alternative arrangements or issue refunds as appropriate.
- Special Circumstances: We understand that there may be extenuating circumstances that warrant exceptions to our cancellation and refund policies. If you believe your situation merits special consideration, please contact us to discuss your options.
4. Process for Cancellations and Refunds:
- To request a cancellation and refund, please contact our customer service team as soon as possible.
- Please provide your booking details, including the booking reference number, and the reason for cancellation.
- Our customer service representatives will assist you in processing the cancellation and initiating the refund request with the relevant service provider.
5. No-Show Policy:
- Failure to show up for a booked service without prior notification may result in the forfeiture of the booking and any applicable fees or penalties.
- It is the responsibility of the customer to inform Aliya Travel of any changes to their travel plans or scheduling conflicts to avoid being marked as a no-show.
6. Changes to Bookings:
- If you need to make changes to your booking, such as modifying dates or adding/removing services, please contact our customer service team for assistance. Additional fees or charges may apply for booking changes, depending on the terms and conditions of the service provider.
7. Contact Us:
- If you have any questions or concerns regarding our cancellation and refund policy, please don’t hesitate to contact us. Our customer service team is available to assist you and provide further clarification as needed.
Thank you for choosing Aliya Travel. We appreciate your understanding and cooperation regarding our cancellation and refund policies.